STORE POLICY

1. Introduction

Welcome to ULO Foods! Our store policies direct you how we work, how we render our service to our customers and what expectations you can have while shopping with us. By purchasing and using our products, you agree to these terms.

2. Products

ULO Foods offers premium, healthy and homemade food products like protein powder, milk masala, nutritional powder, tea masala, biryani masala including dry fruits, nuts, and other natural food items.
All products are subject to the availability.
We made every effort for accurate product descriptions, however minor differences may occur.

3. Ordering

Customer can place Orders through our website (www.ulofoods.com) or through direct contact.
After order confirmation if any changes need to be done then need to drop request immediately. Changes will be subject to approval based on the processing stage.

4. Pricing & Payment

All prices that are listed on ULO foods website are in Indian Rupees (INR) and they are inclusive/exclusive of the applicable GST, as stated on the product or checkout page.
Depending on the market conditions and the availability the prices may subject to change that too without prior notice.
Payments need to be completed at the checkout with the help of available payment methods, including UPI, debit cards, credit cards, net banking, and other approved digital payment options.
ULO Foods will not save the payment details of the customer. All the transactions will be processed securely with the help of trusted third-party payment gateways, unless it is clearly authorised by the customer for repeated transactions.

5. Shipping & Delivery

Order cancellation will not be possible by ULO foods once it has been placed on the website
Delivery timelines differ depending on the location and on the courier availability.
For any delays that are caused by the external delivery partners, ULO Foods is not responsible.
Shipping charges, if applicable, will be showed at checkout.
For any complaints relating to product or post-delivery you need to notify us within 15 days of receiving the order*
To take action please take the video while opening the package
If the ordered product is received damaged or incorrect or defective please reach out us
Regarding any delivery issues please notify us within 7 days after receiving the delivery confirmation message from our delivery partner. Accordingly appropriate action will be taken

6. Returns & Refunds

Only damaged or incorrect items or defective products are eligible for return that too within 5 working days from the date of product delivery date, in such case please contact ULO foods within 24hours of product delivery with photos and other information.
Refunds or replacements will be done only after verification. If you prefer refund then it will be processed through Razor pay or direct bank account within 15 working days

7. Quality Assurance

All the products and its packing are inspected before its dispatch.
We won’t compromise on hygiene, freshness, or packaging standards.

8. Allergens & Safety

Some of the products may contain allergens (nuts, seeds, etc.). So, please read the labels carefully.
ULO Foods is not responsible or liable for the allergic reactions if customer has not checked the product ingredients

9. Privacy

Your privacy is more important for ULO foods, we respect your privacy and focus on your personal data and its protection.
Information such as Name, Mobile number, Email address, Delivery address, Order and purchase details, Payment transaction reference (not card/UPI details) is mainly used for the order fulfilment and to provide customer service
ULO Foods won’t save the banking, UPI, debit or credit card details. Processing of payment will be done securely through RBI-approved third-party payment gateways. We only receive the status of payment confirmation.
We protect your personal data, we won’t sell, trade or rent to others. Information will be shared with the delivery partners to fulfil the order, with payment gateway for transaction process and with the Government authorities that too if there is any legal requirement.
We take security measures to protect your personal data against Unauthorized access, Loss or misuse, Disclosure or alteration
You can access your personal information, request for correction or deletion and can Select out of promotional communication. You can send your request by using below contact details
ULO foods will not collect the personal information from the children below 18 years age knowingly
Update of privacy policy will be done from time to time and changes takes place immediately after updating on our website

10. Customer Support

For any inquiries, concerns, or support:
📞 Contact: 6300928173 / 9493724859
🌐 Website: www.ulofoods.com
ULO Foods support team is available from 10AM to 6PM during business hours and will respond at the earliest.